Footprints, every Monday

What went live and what it changed

Each release is matched to what your team did before and after it, so you can see whether it helped.

1. Monday08:40

   Active leads table, first cut Lettings desk

   The screen most of the week was spent on. It shipped with a button labelled “Viewing booked” that read like a status, not an action. That mistake shows up below.

2. Tuesday17:10

   Tenant detail with arrears history Tenant portal

   Hannah opened it eleven times on Wednesday and read to the bottom every time. Nobody got stuck.

3. Wednesday12:05

   “Viewing booked” renamed to “Book viewing” Lettings desk

   Fixed. Fourteen rage clicks on Monday and Tuesday, none after lunch on Wednesday. Renaming it was the whole fix.

4. Thursday09:30

   Rent review builder, working version Rent review builder

   Marcus and Dev put 47 minutes into it the same day. The Export button is not wired yet. Three people found that out by clicking it.

5. Friday15:45

   Saved filters on Active leads Lettings desk

   Answers Hannah’s question from Wednesday. Too late in the week to see anyone use it yet.

Where people got stuck

Named by the control, not the pixel. A rage click is the same spot hit three or more times in a second. A dead click is a click that did nothing.

• ‘Viewing booked’ on the Active leads table

  Lettings desk, Priya and Tom, Monday and Tuesday

  Fourteen rage clicks by two people who expected it to open the booking form. It was a status badge. Wednesday’s release turned it into a button that does what it says.

  Replay saved: Tom’s Tuesday session

  Fixed Wednesday

  1. Mon 8
  2. Tue 6
  3. Wed 0
  4. Thu 0
  5. Fri 0

• ‘Export’ in the Rent review builder

  Rent review builder, Marcus, Dev and Sophie, Thursday

  Nine dead clicks. The button is drawn but not connected, so it should never have looked live. It now reads “Export, coming Tuesday” until it works.

  Replay saved: Marcus’s Thursday session

  Goes live Tuesday

  1. Mon 0
  2. Tue 0
  3. Wed 0
  4. Thu 9
  5. Fri 0

• ‘Arrears over 30 days’ filter chip

  Tenant portal, Tom, Wednesday

  Six rage clicks in one session. The chip toggles on a single click and Tom seems to have expected it to stay put. One person, one afternoon, so it is being watched rather than changed.

  Replay saved: Tom’s Wednesday session

  Watching

  1. Mon 0
  2. Tue 0
  3. Wed 6
  4. Thu 0
  5. Fri 0

Where the time went

Minutes your team spent on each screen, across all six people.

1. Active leads tableLettings desk1h 38m
2. Tenant detailTenant portal54m
3. Rent review builderRent review builder47m
4. Viewing calendarLettings desk31m
5. DashboardTenant portal22m

Nobody opened the Archive screen. If that stays true next week the suggestion will be to drop it from the prototype.

Questions and answers

Everything your team typed into the comment box on a prototype, with how quickly each was answered.

• Priya and Tom · Viewing flow · Tuesday 15:20

  Should a viewing be bookable before the first call with a lead?

  Priya wants it bookable straight away so nothing stalls. Tom says only after the call so nobody turns up for a lead who has not been spoken to. Both work. The viewing flow is on hold until you pick one.

  Needs a decision from you

• Hannah · Active leads table · Wednesday 11:20

  Can I save the filters I set on Active leads? I rebuild the same three every morning.

  Yes. Saved filters went live on Friday afternoon.

  Answered Friday